Cancellation & Refund Policy

Last updated: 16/12/2025

At LED House (ledhouse.in), we value our customers and aim to provide high-quality electrical and lighting products. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

Before Dispatch

  • Orders can be cancelled before shipment by contacting us via:

  • If cancelled before dispatch, 100% refund will be processed.

After Dispatch

  • Orders cannot be cancelled once dispatched.

  • If delivery is refused after dispatch, shipping and return charges will be deducted from the refund amount.

2. Refund Policy

Refunds are applicable under the following conditions:

a) Damaged or Defective Products

  • If you receive a damaged, defective, or wrong product, inform us within 48 hours of delivery.

  • Share clear images or an unboxing video showing the issue.

  • After verification, we will offer:

    • Replacement, or

    • Refund (as applicable)

b) Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

  • Installed or used products

  • Customized or special-order items

  • Products without original packaging

3. Return Process

  • Returns must be initiated within 2 days of delivery.

  • Products must be:

    • Unused

    • In original packaging

    • With all accessories and invoices

  • Return shipping cost will be borne by the customer unless the error is from our side.

4. Refund Timeline

  • Once the returned product is received and inspected, refunds will be processed within 5–7 working days.

  • Refunds will be credited to the original payment method.

  • Shipping charges are non-refundable, unless the return is due to our mistake.

5. Cancellation of Bulk / Commercial Orders

  • Bulk or wholesale orders once confirmed cannot be cancelled.

  • Any refund or adjustment will be subject to mutual agreement.

6. Contact Us

For cancellation, return, or refund-related queries, contact us at:

LED House
Website: https://ledhouse.in
Email: support@ledhouse.in
Phone: 7001802958
Address: Coochbehar, West Bengal, 736101